This website, pinovillage.com, is operated by ARTISANAT BUB Inc., a corporation incorporated under the laws of Quebec, Canada, with its principal place of business at 10141 Ave London, Montréal, QC H1H 4H4, Canada.
Throughout this website, the terms “Pino Village,” “we,” “us,” and “our” refer to ARTISANAT BUB Inc. and the Pino Village website.
By accessing or using this website, creating an account, or placing an order, you agree to these Terms and Conditions and the policies incorporated by reference below. If you do not agree, please do not use the website or its services.
We may update these Terms from time to time by posting the revised version on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, except where applicable law requires otherwise.
1. Online Store Terms
Your use of our website and purchase of our products are subject to:
- These Terms and Conditions;
- our Shipping Policy;
- our Return & Refund Policy; and
- our Privacy Policy.
These documents form part of your agreement with us.
2. Product Use & Formulation Disclaimer
Many Pino Village products are raw materials, ingredients, or components intended for use in candles, home fragrance products, incense, cleaning products, personal care products, and other finished goods.
The performance, stability, safety, and regulatory compliance of any finished product depend on factors beyond our control, including formulation, ingredient compatibility, manufacturing methods, concentration, storage, packaging, labeling, and intended use.
Pino Village does not manufacture, test, certify, or guarantee finished products made using materials purchased from us and is not responsible for their performance, safety, effectiveness, or regulatory compliance.
Customers are responsible for:
- testing formulations for compatibility, stability, performance, and safety;
- determining appropriate usage rates;
- reviewing applicable technical documentation and certificates, including IFRA documentation where applicable; and
- ensuring that finished products comply with all applicable laws, regulations, labeling requirements, and industry standards.
Purchasing our materials does not constitute a representation that a customer’s finished product is safe, compliant, or suitable for any particular use.
3. General Conditions
We reserve the right to refuse or cancel service or an order where permitted by law, including where we reasonably suspect fraud, abuse, unauthorized activity, or violation of these Terms.
You agree not to use our website or products for any unlawful or unauthorized purpose or in violation of applicable laws.
You must not transmit viruses, malware, worms, or other destructive code, or attempt to interfere with the security or operation of our website.
You may not reproduce, copy, sell, resell, or exploit any portion of our website, content, services, or access to our services without our prior written permission.
We may restrict quantities, refuse service, or limit sales to particular persons, regions, jurisdictions, or resellers where permitted by law.
4. Eligibility
By using this website or placing an order, you confirm that you are legally capable of entering into a binding contract under applicable law. If you are not of legal age to enter into a contract, you may use the website only with the involvement and authorization of a parent or legal guardian.
5. Website Information
We make reasonable efforts to keep product descriptions, specifications, prices, availability, images, and other information accurate. However, errors, omissions, typographical errors, outdated information, or discrepancies may occasionally occur.
Product images and colours may appear differently depending on your device or display.
We reserve the right to correct errors, update information, modify prices, correct shipping charges, or cancel an order affected by an obvious error, subject to applicable law and any rights you may have under applicable consumer-protection legislation.
6. Products, Availability & Pricing
Products and prices may change without notice. We may discontinue products or limit quantities.
Product availability shown on the website is not a guarantee that an item will remain available until an order is completed.
An order confirmation does not prevent us from correcting an obvious pricing, product, availability, or other material error where permitted by law. If we cancel an order for such a reason after payment has been made, the applicable amount will be refunded.
7. Orders, Billing & Account Information
We reserve the right to refuse or cancel an order, subject to applicable law.
You agree to provide accurate, complete, and current billing, shipping, payment, telephone, and email information.
You are responsible for promptly updating your information so that we can process your order and contact you when necessary.
We may cancel or limit orders that appear fraudulent, unauthorized, duplicated, abusive, or intended for unauthorized resale, subject to applicable law.
8. Shipping & Delivery
Shipping is governed by our Shipping Policy.
Carrier transit times and delivery dates are estimates and are not guaranteed. Once an order has been handed to the carrier, delays caused by the carrier or circumstances beyond our control are outside our control.
Nothing in this section limits any mandatory rights you may have under applicable law.
9. Pickup Orders
Pickup orders are governed by the applicable terms in our Shipping/Pickup Policy.
Customers are responsible for collecting orders within the stated pickup period and complying with applicable storage-fee and disposal provisions.
10. Optional Services
Optional services, including Signature Confirmation, Rush Order Processing, and PV-Protection, are subject to their specific terms displayed on the website and/or at checkout.
PV-Protection is an optional replacement service and does not constitute a general product warranty or refund guarantee.
11. Email & Electronic Communications Disclaimer
We use email and other electronic communications to provide order confirmations, invoices, tracking information, pickup notifications, service notices, and other important communications.
We are not responsible for email delivery or access issues, including failure to check spam or junk folders, failure to check email regularly, full mailboxes, inactive or incorrect email addresses, email-provider issues, filtering, blocking, or other technical problems beyond our control.
Customers are responsible for providing accurate and current contact information and regularly checking their inbox and spam/junk folders.
Failure to receive, read, or access an email does not necessarily invalidate a notice or extend a deadline where the notice was properly sent to the contact information provided by the customer, subject to applicable law.
12. Third-Party Services & Links
Our website may use third-party services and may contain links to third-party websites. These services and websites are operated independently and may have their own terms and privacy policies.
We are not responsible for the content, availability, security, accuracy, or practices of third-party websites or services.
13. User Comments & Submissions
If you voluntarily submit reviews, comments, suggestions, photographs, ideas, or other content, you represent that you have the right to submit that content and that it does not violate the rights of others or applicable law.
Where permitted by law, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, translate, and distribute such content for business and promotional purposes.
We may remove content that we reasonably consider unlawful, abusive, defamatory, misleading, offensive, fraudulent, or otherwise inappropriate.
14. Personal Information
Personal information submitted through our website is governed by our Privacy Policy and applicable privacy legislation.
15. Errors, Inaccuracies & Omissions
We may correct errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or other website information.
Where an error materially affects an order, we may contact you and, where permitted by law, correct or cancel the affected order and refund amounts paid for the cancelled portion.
16. Prohibited Uses
You may not use our website or content to:
- violate any applicable law or regulation;
- infringe intellectual-property or other rights;
- submit false or misleading information;
- distribute malware or malicious code;
- interfere with website security or operation;
- scrape, crawl, copy, or systematically extract website content without authorization;
- impersonate another person or entity;
- engage in fraud, abuse, or unauthorized activity; or
- otherwise misuse the website or our services.
We may restrict or terminate access where permitted by law.
17. Disclaimer & Limitation of Liability
We make reasonable efforts to maintain the website and provide accurate information, but we do not guarantee that the website or its services will always be uninterrupted, secure, error-free, or available.
To the maximum extent permitted by applicable law, ARTISANAT BUB Inc., its directors, officers, employees, agents, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, data, or other economic loss arising from use of the website or products, except where such liability cannot legally be excluded or limited.
Nothing in these Terms excludes, restricts, or limits any consumer rights, legal warranties, statutory rights, or liability that cannot legally be excluded or limited under applicable law, including applicable Quebec consumer-protection legislation.
18. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless ARTISANAT BUB Inc., its directors, officers, employees, agents, contractors, suppliers, and service providers from claims, losses, damages, or reasonable costs arising from your unlawful use of the website, your violation of these Terms, or your violation of another person’s rights.
This provision does not require you to indemnify us for matters that cannot legally be transferred to you.
19. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, it will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.
20. Governing Law & Jurisdiction
These Terms are governed by the laws applicable in Quebec, Canada, subject to any mandatory consumer-protection rights applicable to the customer.
Nothing in these Terms prevents a consumer from exercising a right or remedy that cannot legally be waived, including rights relating to jurisdiction or access to a competent court.
21. Entire Agreement
These Terms, together with the policies and documents expressly incorporated into them, constitute the agreement governing your use of our website and services, subject to applicable law.
Our failure to enforce a provision does not constitute a waiver of that provision.
22. Changes to These Terms
We may update these Terms from time to time by posting a revised version on this page. The updated version will become effective as stated on the website, subject to applicable law.
It is your responsibility to review the Terms periodically.
23. Contact Information
ARTISANAT BUB Inc.
Pino Village
10141 Ave London
Montréal, QC H1H 4H4
Canada
Website: pinovillage.com
For questions regarding these Terms, please contact us through the contact information provided on our website.
[Date of Policy Update: November 6, 2023 ]