Shipping Policy

We offer both convenient delivery and in-store pickup options for your orders.

1. Shipping:

All orders ship from Montreal, QC, Canada. We ship throughout Canada and the continental USA via the ground services of our shipping carriers. Shipping rates may change according to carrier pricing and are shown at checkout. Rates are calculated by weight, destination, and shipping speed. We do not ship to mailbox addresses.

US customers: All customs duties, fees, taxes, and import charges are the customer’s responsibility. Please contact your carrier regarding customs fees.

Processing & Transit: Please check the current processing time shown in the banner at the top of every page before placing your order. Total delivery time = our processing time + carrier transit time. Processing time is our time to prepare and ship your order and is expressed in business days (Monday–Friday, excluding holidays). Carrier transit is generally 1–15 business days in Canada.

Delivery dates are not guaranteed. Once an order is shipped, we have no control over carrier transit times or delays, including strikes, labour disruptions, weather/climate conditions, holiday or seasonal rushes, or other circumstances beyond our control. For the best estimate of transit time and delivery status, please contact the carrier directly.

Tracking: Tracking information and the final invoice are emailed once the shipping label is created and the package is ready to ship.

For cancel, return and refund orders visit our Return & Refund Policy.

2. Pickup:

Free Pickup

Free in-warehouse pickup is available at checkout for orders of $50 CAD or more, calculated before taxes, coupons, and extras.

If you selected pickup by mistake or later decide to have your order delivered after it has been confirmed, please use our Manage My Order page to pay the applicable delivery fee.

Pickup Instructions

You will receive an email when your order is prepared and ready for pickup. Please do not come before receiving this notification, as your order may not be ready.
Our address and pickup hours are available on our Contact Us page and at the bottom of every page on our website.
You have 15 calendar days (including weekends and public holidays) from the pickup notification to collect your order. Starting on the 16th calendar day, a $5 CAD per-day storage fee applies.
A final email titled “Order Disposal Risk” will be sent if the order remains uncollected. If it is still not picked up within 5 days after this final notification, the order will be permanently discarded with no refund under any circumstances.

3. Optional Services

Signature Confirmation on Delivery

This service requires the carrier to obtain a signature upon delivery and prevents the package from being left unattended at the entrance. You will receive proof of delivery confirming receipt. An additional fee applies.

Rush Order Processing

Same-day preparation for pickup or shipment, according to your selected shipping method.
Orders must be placed before 11:59 AM Montreal time for same-day processing.
Rush Processing expedites order preparation only and is separate from Express Shipping.
Available Tuesday–Friday, 10:00 AM–3:30 PM only. Not available Saturday, Sunday, or Monday.

Shipping Protection — PV-Protection

PV-Protection protects your order against loss or eligible damage during transit. PV-Protection provides replacements only; no refunds.

Lost orders: 100% replacement for orders officially confirmed lost by the carrier. Theft is not covered.
Damaged items: 100% replacement of eligible damaged items, excluding glass products such as jars and bottles.
For lost packages, replacement will be shipped 7 days after the carrier completes its trace investigation and officially confirms the loss.
No replacement can be processed or expedited until the carrier’s investigation is fully completed and the loss is officially confirmed.
For damaged items, clear photos showing the damage must be provided within 3 calendar days of delivery to process a replacement.

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Do not hesitate to contact us for any questions about shipping and delivery.

|[email protected] |+1 (450)499 6882|