By making a purchase from our store, you acknowledge and agree to adhere to this policy.
Returns
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange. We extend this period to 30 days from day of delivery for holydays season : Dec 1 – Dec 31 of the year.
All sales of liquid products, including but not limited to Fragrance Oils, Incense Oil, and Diffuser Oils, are considered final. Such products are non-refundable, and returns are not acceptable under any circumstances. By making a purchase of these liquid products from our store, you acknowledge and agree to this policy. We encourage customers to carefully review product details before completing their purchase.
Only regular priced items may be returned and refunded. Sale items cannot be refunded.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Original shipping costs are non-refundable.
A restocking fee of 3%of the total amount (including shipping and taxes) +20$CAD will be applied to all eligible returns. There is no restocking fees for orders paid by Interac/Bank Transfer.
You will be responsible for paying for your own shipping costs for returning your item. You may consider using a trackable shipping service to insure a smooth delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
When you receive a refund, the cost of original shipping and restocking fees will be deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: [email protected].
Exchanges
All items undergo thorough inspection before shipping. We guarantee that no defective products are dispatched, and our products are meticulously packaged to ensure maximum protection. Any damage to products occurs exclusively during transit. In the event of receiving damaged products, we require photographic evidence and a detailed description to initiate a replacement.
We do not accept any exchange or replacement without receiving the damaged package either from the customer or the courier. Customers are responsible for covering the return delivery fees for damaged items, and shipment fees associated with the replacement.
To return your product, you should mail your product to:
ARTISANAT BUB INC, 10141 Ave de London H1H4H4 Montreal-Nord, Qc.
Contact us for any questions related to refunds and returns:
