Shipping and Pickup:

We offer both convenient delivery and in-store pickup options for your orders.

1. Delivery:

We ship to all  Canada & USA (Continental) locations using UPS, Fedex, CanPar or PUROLATOR.  All orders are shipped from CANADA.

While we do our best to keep you updated of current rates, these are always subject to change per the postal carriers and will be reflected before you place an order at checkout.

Shipping charges are calculated by weight, shipping destination, and speed. You will be able to select the best delivery method suitable to your needs at checkout.

Major carriers in Canada do not deliver to mailbox addresses. Therefore, for all orders with a Mailbox, please note that these must be processed manually and cannot be placed online. Such orders will exclusively be shipped through Canada Post. If you have a mailbox address, kindly contact us via email. We will promptly generate a manual order for you, complete with a payment link that includes the applicable Canada Post shipping costs.

Tracking numbers are sent by email to customers once shipping labels are created and package are ready to ship.

All customs fees are the responsibility of the customer. Please contact your carrier if you have any questions regarding customs fees.

Sometimes the postal carriers experience delays that are outside of our control. We thank you in advance for understanding any extra delays caused by inclement weather in your area, high volume, and seasonal rushes that keep our postal carriers extra busy during the holidays, once your package is out of our hands and in theirs.

After your package/order has departed our facility, we relinquish responsibility for any delays, damages, or losses. We will not facilitate replacements in the event that the carrier loses your order. It is the customer’s responsibility to initiate a claim by notifying the carrier’s customer service as soon as possible.

We recommend customers promptly address any concerns with the carrier to ensure a swift resolution. Please be aware that once the package has left our facility, our control over the shipment is limited, and the carrier’s terms and conditions will apply.

We do not accept any exchange or replacement without receiving the damaged package either from the customer or the courier. Customers are responsible for covering the return delivery fees for damaged items, and shipment fees associated with the replacement. See our Return & Refund Policy.

 

UPS 

UPS Standard: Estimated delivery time from 2 to 6 business days.

UPS Express:  2 to 4 business days.

https://www.ups.com/ca/en/support/shipping-support/shipping-services/domestic.page

FEDEX 

FEDEX Ground: Estimated delivery time from 1 to 7 business days.

https://www.fedex.com/en-ca/shipping-services/intra-canada/ground.html

CANPAR

CANPAR Ground: Estimated delivery time from 2 to 7 business days.

https://www.canpar.com/en/shipping/shipping_canada.htm

PUROLATOR

PUROLATOR Ground: Estimated delivery time from 2 to 9 business days.

https://eshiponline.purolator.com/ShipOnline/estimates/estimate.aspx?lang=E

Please note that postal carriers experience delays due to increment weather and during the peak holiday season that can extend their estimated delivery time.

Do not hesitate to contact us for any questions about shipping and delivery.

|[email protected]  |+1 (450)499 6882|

 

2. Pickup:

Free Pickup:

The in-store pickup option is available during checkout for orders of 50 $CAD or more (before taxes and extras).

Rush Same-Day Pickup (35 CAD):

For an additional fee of 35 $CAD, you can choose same-day pickup during checkout if your order is placed before 12 PM.

[Date of Policy Update: June 16, 2024 ]